Perth Air Guide
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Coogle Air

Updated 2026-08-05 · 2,764 reviewed · 342 listed · Scored from 128 Google reviews · How we rank ›

4.6(128) 81 composite score See reviews on Google ✓ Google-verified
New AC InstallationAC Repair & ServicingDucted Air ConditioningSplit System Air ConditioningCommercial & Industrial HVACAir Conditioning System SupplierAir Conditioning ContractorAir Conditioning Store
Coogle Air
Services
New AC Installation, AC Repair & Servicing, Ducted Air Conditioning
Reviews
128

What recent reviews say

Most reviewers praise Coogle Air's on-time installation, competitive quotes, and clean work on new systems. Yao Wang (sales manager) is frequently named for responsiveness and problem-solving. However, significant complaints emerge on service consistency: some report poor workmanship, communication gaps, and reluctance to honour warranty claims post-installation, particularly when issues surface after two years.

Installation of new split and ducted systems draws the strongest positive feedback. Maintenance and repairs attract more caution: one established customer reported being deprioritised, and another faced a warranty dispute over a line leak the installer allegedly caused. Language barriers and contractor workforce turnover are cited as reasons for inconsistency.

Praised for
  • responsive sales and management (Yao Wang named)
  • clean, professional installation work
  • competitive pricing
  • quick turnaround and on-time arrivals
  • strong customer care when escalated
Watch-outs
  • post-warranty repair disputes and warranty refusals
  • inconsistent workmanship quality across teams
  • communication barriers and language difficulties
  • poor maintenance and after-sales support for existing customers
  • quality control issues with contractor workforce
responsive-communicationprofessional-techniciansfair-pricingpunctualskilled-installersclean-workmanshippoor-communicationmissed-appointments
Best for: buyers seeking new split or ducted system installation with competitive pricing and fast delivery
Think twice if: you need post-warranty repairs or ongoing maintenance; some customers report being deprioritised and warranty claims are disputed

Strengths

  • Yao Wang's personal responsiveness to complex issues
  • competitive pricing on new system installations
  • fast, clean installation execution
  • 2-year installation warranty on top of unit warranty

Worth knowing

  • Yao Wang named as sales manager; responds personally to escalations
  • Celine named as repair organiser; marked urgent jobs for same-week completion
  • John and Jian named as installation team members praised for professionalism
  • 2-year installation warranty offered on top of unit's 5-year warranty
  • One customer's line leak (post-warranty) met with denial under Australian Consumer Law
  • Contractor workforce used for installation, not full-time employees; language barriers noted in communication

What reviews say by service

New AC Installation
New installations praised for professionalism, cleanliness, on-time arrival; Daikin and Mitsubishi systems named as examples
Split System Air Conditioning
Strong positive feedback on new split system installs; one complaint of installation height below standard
Ducted Air Conditioning
Ducted system installation praised; manager Yao noted as knowledgeable
AC Repair & Servicing
Mixed; warranty repairs handled quickly when escalated, but post-warranty disputes and deprioritisation of existing customers reported
Air Conditioning System Supplier
Customers value competitive pricing and system choice on new replacements

How it compares

  • Rated 4.6 against a 4.65 average across the 181 ac repair & servicing businesses listed here.
  • Has more Google reviews than 87% of the businesses in this directory.

How we scored this

Ranking Method
Star rating 74
Review volume 92
Review recency 100
Review sentiment 61
Profile completeness 100
Verification 30

Rating breakdown

5
108
4
8
3
3
2
0
1
9

Common questions

Do you offer a warranty on installation?
Yes, Coogle Air provides a 2-year warranty on installation, in addition to the air conditioner unit's 5-year warranty.
How quickly do you usually turn around repairs?
Warranty repairs can be completed within 2 days if marked urgent; one customer had their job done on day two.
Do you service the areas where I live?
Their website lists service areas as Greater Area, Riverside District, Downtown Area, and Oakwood Business Park; call to confirm your location.

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Most customers describe straightforward, efficient service with staff who listen and explain clearly. Ducted and split system installations consistently finish on time or early, with technicians Theo and Rhys specifically praised for speed and professionalism. One major complaint: a $20,000 ducted install went wrong when the vent was placed in the wrong room without notification, leading to accusations of poor workmanship and conflicting blame rather than a fix. This business holds Daikin authorisation and operates from Osborne Park. They handle new installs, replacements, and maintenance across ducted and split systems. Pricing is regularly called fair or competitive. The gap between routine jobs and complex installs suggests scope and communication matter most.

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Last updated 2026-08-05