Help and resources for air conditioning contractor issues in Perth
If you're having a dispute or problem with an air conditioning contractor in Perth, it helps to know which official bodies can actually step in. Below is a curated list of real government agencies, tribunals and legal services that cover licensing, consumer complaints and dispute resolution in Western Australia and nationally. These are not repair companies, they're the organisations you'd turn to if something goes wrong.
Government & regulatory
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Building Services Board (WA)
The registration authority for building service contractors in Western Australia under the Building Services (Registration) Act 2011, overseeing licensing and competency of tradespeople including plumbing contractors, supported by Building and Energy.
Consumer protection
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Consumer Protection (Department of Local Government, Industry Regulation and Safety, WA)
WA government agency that enforces the Australian Consumer Law and Fair Trading Act 2010, helping consumers resolve disputes with traders and businesses, including building and product/service issues. Can conciliate or investigate complaints and approach a business on a consumer's behalf.
Visit website → Phone: 1300 30 40 54 -
Australian Competition and Consumer Commission (ACCC)
National consumer protection regulator that enforces the Australian Consumer Law across the country, investigating businesses that mislead consumers about their consumer guarantee rights or sell unsafe products.
Legal help
This is general information, not legal advice. Speak to a qualified professional about your specific situation.
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State Administrative Tribunal of Western Australia (SAT)
Independent WA tribunal that hears building services disputes among other civil, commercial and personal matters, offering an informal process without strict rules of evidence.
Visit website → Phone: 1300 306 017 L6, State Administrative Tribunal Building, 565 Hay Street, Perth -
Magistrates Court of Western Australia
Handles smaller consumer and debt claims through its minor case procedure against traders, including air conditioning contractors, when informal disputes cannot be resolved. Has the Central Law Courts in Perth plus six metropolitan courthouses.
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