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Fujitsu General (AUST.) PTY LTD

Updated 2026-09-05 · 3,210 reviewed · 387 listed · Scored from 35 Google reviews · How we rank ›

3.4(35) 61 low data composite score See reviews on Google ✓ Google-verified
Split System Air ConditioningDucted Air ConditioningCommercial & Industrial HVACAC Repair & ServicingAir Conditioning ContractorAir Conditioning System SupplierAir Conditioning Store
Fujitsu General (AUST.) PTY LTD
Location
Balcatta
Services
Split System Air Conditioning, Ducted Air Conditioning, Commercial & Industrial HVAC
Reviews
35
Ranking
#182 in Split System Air Conditioning
Best for
customers who need brand-backed service and happen to reach the right technician; less ideal for those seeking predictable, consistent repair timelines.

Core details are sourced from this business's Google Business Profile (checked 2026-09-05). Website-sourced details were fetched 2026-08-05.

What recent reviews say

Fujitsu General's Perth-based service divides sharply: satisfied customers praise staff like Cameron, Dion, Gareth, and Mark for quick diagnosis, clear invoices, and friendly help during breakdowns; dissatisfied buyers report month-long waits for repair parts, unanswered emails, and faulty new units left unresolved. Review evidence is limited to recent accounts; no systematic pattern emerges.

Based on limited recent reviews, so treat this as low-confidence.

Praised for
  • responsive communication from key staff
  • fast troubleshooting and diagnosis
  • transparent pricing and invoicing
  • named technicians deliver hands-on expertise
Watch-outs
  • delayed response and follow-up on parts and repairs
  • no contact during service periods
  • long wait times for faulty new units
  • inconsistent service quality across locations
responsive-communicationskilled-installershonest-quotingdelayed-responselong-wait-timesprofessional-technicians
Best for: customers who need brand-backed service and happen to reach the right technician; less ideal for those seeking predictable, consistent repair timelines.
Think twice if: parts delays and communication gaps are dealbreakers; some customers waited a month or more with no update on faulty new units still under warranty.

Where this business shines

  • named technicians (Dion, Gareth, Cameron, Mark) known for follow-through
  • transparent invoicing with parts and labour breakdown
  • proactive troubleshooting and phone advice
  • brand supplier, not third-party agent

Worth knowing

  • Cameron (service manager) praised for availability and fast follow-up
  • Dion (Balcatta coordinator) named multiple times for arranging appointments and troubleshooting
  • Gareth (technician) credited with same-day service and no call-out charge
  • Mark (warranty technician) noted for speed
  • Review from 6 months ago: split system repair quoted at under $3.3k + $1k install, but faulty unit took over a month to fix with poor communication
  • One customer spent $11,000 on ducted install; system failed after one year and local agent offered no clear help
  • Another customer's brand-new wall split arrived faulty and went unresolved for weeks while overseas

What reviews say by service

AC Repair & Servicing
split-second diagnosis praised when technician attends, but parts delays and follow-up gaps frustrate warranty claims
Split System Air Conditioning
installation and purchase prices in the $3k-$4k range noted; new faulty units have faced month-long repair backlogs
Ducted Air Conditioning
high-value install ($11k) reported, but customer faced months of poor communication and no resolution when system failed in year one

How it compares

  • Rated 3.4 against a 4.68 average across the 214 split system air conditioning businesses listed here.
  • Has more Google reviews than 63% of the businesses in this directory.

What earned this score?

Ranking Method
Star rating 28
Review volume 68
Review recency 100
Review sentiment 49
Profile completeness 100
Verification 30

Rating breakdown

5
21
4
0
3
0
2
1
1
13

Common questions

What does a split system repair cost?
One recent repair was invoiced at less than $3,300 plus installation; the invoice broke down parts and labour clearly.
How long does a warranty repair take?
If the technician attends same-day, diagnosis is fast; parts delays have stretched some repairs to a month or more, with customers reporting no contact during that wait.
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Last updated 2026-09-05