Do they travel outside Perth?

Yes, reviewers mention installations in Northam and Chittering. Their website states they serve Perth metropolitan and Western Australia.

Can they handle tricky installations?

Yes. One review describes a job on stilts with no external walls on a 40-degree day; the team adapted and completed it without complaint.

Who will contact me before the visit?

Jodie or the admin team will call to give you an arrival update on the day, based on recent review accounts.

I.C.Cool Refrigeration, Mechanical & Electrical Services

Updated 2026-08-05 · 2,764 reviewed · 342 listed · Scored from 48 Google reviews · How we rank ›

4.1(48) 69 composite score See reviews on Google ✓ Google-verified

New AC InstallationAC Repair & ServicingDucted Air ConditioningSplit System Air Conditioning24/7 Emergency CalloutAir Conditioning ContractorAir Conditioning System SupplierAir Conditioning Store

I.C.Cool Refrigeration, Mechanical & Electrical Services

Services: New AC Installation, AC Repair & Servicing, Ducted Air Conditioning
Reviews: 48

What recent reviews say

Most reviewers report smooth, friendly service from front desk through installation. Darren, Paul, Jodie, and the team are named repeatedly for professionalism, politeness, and clear communication. Installations in difficult locations (stilts, no external walls) and multi-unit jobs are handled well. Pricing is called fair and competitive. A handful of older complaints flag deposit disputes and finishing work left incomplete, but these are far outweighed by five-star accounts of tidy, timely work.

Praised for

friendly and personable staff
knowledgeable explanations
clean workmanship
punctual and efficient
fair pricing

Watch-outs

deposit refund issues
workmanship gaps (holes left in eaves)
job refusal over stock availability

punctualskilled-installersclean-workmanshipresponsive-communicationprofessional-technicianstidy-ductworkhonest-quotingfair-pricing

Best for: Homeowners wanting a straightforward split or ducted air con install with friendly communication and fair quotes.

Think twice if: A small number of older reviews mention deposit disputes and incomplete finishing work (holes in eaves). The business has operated since 2009 and holds Australian Refrigeration Council and Electrical Contractor certifications.

Strengths

named technicians (Darren, Paul) praised for skill and friendliness
front desk staff (Jodie, Nicki) actively coordinate around customer schedules
handles complex or difficult installations without complaint
fair pricing noted across multiple reviews

Worth knowing

Darren and Paul named as installers in multiple positive recent reviews
Jodie and Nicki named as front desk staff for coordination and customer support
Worked on difficult installations: stilts, no external walls, 40-degree day in Chittering
Multi-unit jobs completed within a week
One complaint (a year old) flags $400 deposit refused and communication breakdown; another (2 years old) notes $900+ install left a hole in eaves

What reviews say by service

Split System Air Conditioning: Multiple recent reviews praise friendly, efficient installation with clear explanation of options and attention to tidiness.
Ducted Air Conditioning: Positive feedback on installation process and team communication; limited detailed review mentions.
New AC Installation: Consistently praised for punctuality, professionalism, and clean workmanship; handles complex sites well.
24/7 Emergency Callout: One review mentions willingness to work on high-temperature days; limited specific evidence for emergency service.
AC Repair & Servicing: No clear review evidence for repair-specific work.

How it compares

Rated 4.1 against a 4.67 average across the 261 new ac installation businesses listed here.
Has more Google reviews than 68% of the businesses in this directory.

How we scored this

Ranking Method

Star rating 52

Review volume 73

Review recency 100

Review sentiment 67

Profile completeness 75

Verification 30

Rating breakdown

Common questions

Do they travel outside Perth?: Yes, reviewers mention installations in Northam and Chittering. Their website states they serve Perth metropolitan and Western Australia.
Can they handle tricky installations?: Yes. One review describes a job on stilts with no external walls on a 40-degree day; the team adapted and completed it without complaint.
Who will contact me before the visit?: Jodie or the admin team will call to give you an arrival update on the day, based on recent review accounts.

Contact

Phone: +61892553424
Website: http://www.iccool.com.au/

Last verified 2026-08-05

Opening hours

Monday: 08:30-16:30
Tuesday: 08:30-16:30
Wednesday: 08:30-16:30
Thursday: 08:30-16:30
Friday: 08:30-16:30
Saturday: Closed
Sunday: Closed

As listed on Google.

From their website

Services listed

Split system air conditioningDucted reverse cycle air conditioningDucted evaporative air conditioningElectrical servicesCool room installations

Credentials claimed:Australian Refrigeration Council: AU28260, Electrical Contractor: EC009053, White Cards, Working with Children Checks

Operating:established in 2009

As published by the business on its own website; not independently verified.

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