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Joondalup Heating & Cooling

Updated 2026-09-05 · 3,210 reviewed · 387 listed · Scored from 136 Google reviews · How we rank ›

4.4(136) 71 composite score See reviews on Google ✓ Google-verified
Split System Air ConditioningAir Conditioning System SupplierNew AC InstallationAir Conditioning ContractorAir Conditioning StoreAC Repair & ServicingDucted Air ConditioningEnergy Efficient / Green Systems
Joondalup Heating & Cooling
Services
Split System Air Conditioning, Air Conditioning System Supplier, New AC Installation
Reviews
136
Ranking
#132 in Split System Air Conditioning
Best for
Customers needing split system or gas fireplace service with established technician preference.

Core details are sourced from this business's Google Business Profile (checked 2026-09-05). Website-sourced details were fetched 2026-08-05.

What recent reviews say

Most five-star reviews praise technician Cameron and others for arriving on time, explaining work clearly, and fixing issues quickly. However, serious complaints centre on inflated quotes that don't match final diagnoses, incomplete jobs, unresponsive management when disputing charges, and diagnostic fees customers felt were unjustified. The pricing and complaint resolution gaps suggest inconsistency between field staff and office handling.

The company lists split systems, ducted, evaporative and gas heating services across Perth metro. Their website claims Perth Hills and Joondalup coverage. Some reviewers mentioned fixed quotes, text reminders and installer tracking. Named staff including Cameron receive consistent praise, but disputes with management appear to go unresolved.

Recent shift: The most recent reviews (past week) are predominantly five-star praise for field technician performance and punctuality, but a one-star complaint from 15 hours ago details extended management non-response to a refund request and alleged work that was not completed or invoiced fraudulently.

Praised for
  • professional technicians named
  • punctual and on-time
  • product knowledge and diagnostics
  • friendly and polite manner
  • efficient service delivery
  • good pricing on select jobs
Watch-outs
  • misleading quotes and overcharging
  • missed appointments and rescheduling
  • incomplete work and cleanup
  • poor complaint handling and no refunds
  • diagnostic charges questioned
  • communication failures
punctualprofessional-techniciansknowledgeable-adviceoverpricedpoor-communicationmissed-appointmentsleft-mess
Best for: Customers needing split system or gas fireplace service with established technician preference.
Think twice if: Think twice if you dispute a quote; management has not refunded or fully resolved complaints within reasonable timeframes.

Where this business shines

  • Named technician Cameron consistently praised for professionalism and product knowledge
  • Fixed quotes offered on some jobs
  • Text reminders and installer tracking mentioned
  • Licensed and certified gas technicians (per website)

Worth knowing

  • Cameron is the named technician most frequently praised for professionalism, punctuality and friendliness
  • One review notes invoices come from Pro Vista Plumbing & Gas
  • Fixed quotes offered (mentioned in dual fuel oven install review)
  • Text message reminders and installer tracking were provided to at least one customer
  • Licensed and certified gas technicians claimed on website

What reviews say by service

Split System Air Conditioning
No review text directly speaks to split system service.
Ducted Air Conditioning
No review text directly speaks to ducted system service.
AC Repair & Servicing
No review text directly speaks to AC repair; most reviews cover gas heating and fireplace work.
New AC Installation
No review text directly speaks to AC installation; most reviews cover gas heating and fireplace work.
Energy Efficient / Green Systems
No review text directly speaks to energy-efficient systems.
Commercial & Industrial HVAC
No review text directly speaks to commercial HVAC.

How it compares

  • Rated 4.4 against a 4.68 average across the 214 split system air conditioning businesses listed here.
  • Has more Google reviews than 88% of the businesses in this directory.

What earned this score?

Ranking Method
Star rating 63
Review volume 93
Review recency 100
Review sentiment 48
Profile completeness 75
Verification 30

Rating breakdown

5
110
4
4
3
4
2
1
1
17

Common questions

Do you offer fixed quotes?
Yes. At least one customer received a fixed quote for dual fuel oven installation, and the review noted they were the only plumber offering a fixed quote.
How far do you travel for service?
The business claims to cover Perth metropolitan, South of the river, North of the river, Perth Hills, and Joondalup.
Are your staff certified?
The business website states they have licensed and certified gas technicians.
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Last updated 2026-09-05