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Moffat Electrical, Security & Air

Updated 2026-09-05 · 3,210 reviewed · 387 listed · Scored from 31 Google reviews · How we rank ›

4.2(31) 68 composite score See reviews on Google ✓ Google-verified
Ducted Air ConditioningCommercial & Industrial HVACNew AC InstallationAir Conditioning ContractorAir Conditioning System SupplierAir Conditioning StoreAC Repair & Servicing
Moffat Electrical, Security & Air
Location
Duncraig
Services
Ducted Air Conditioning, Commercial & Industrial HVAC, New AC Installation
Reviews
31
Ranking
#142 in Ducted Air Conditioning
Best for
Homeowners prepared to manage their own booking follow-up and confirmation, wanting honest competitive quotes for ducted or split system install.

Core details are sourced from this business's Google Business Profile (checked 2026-09-05). Website-sourced details were fetched 2026-08-05.

What recent reviews say

Moffat's field teams deliver solid work on air conditioning and electrical jobs. Reviewers praise Ben and his technicians for honest quotes, fast installs, clean sites, and clear explanations of what they've done. The crippling weakness is the front office: bookings are not confirmed, staff don't answer phones, appointments get missed without notice, and when customers complain they face dismissal rather than apology. Several have taken unpaid time off to wait for no-shows. Strong on-site performance cannot overcome repeated admin failures that leave customers stranded.

Praised for
  • on-site work quality and professionalism
  • clear communication during job
  • honest quoting and competitive pricing
  • timely installations
  • clean workmanship and site tidiness
Watch-outs
  • booking and admin communication failures
  • missed or no-show appointments
  • unanswered calls and emails
  • lack of apology or accountability
  • unreliable follow-up
skilled-installersclean-workmanshipresponsive-communicationfair-pricingmissed-appointmentspoor-communicationno-showdelayed-responsehonest-quotingprofessional-technicians
Best for: Homeowners prepared to manage their own booking follow-up and confirmation, wanting honest competitive quotes for ducted or split system install.
Think twice if: History of missed appointments and unresponsive booking staff means you should expect to chase confirmations yourself and have a backup plan if they no-show.

Where this business shines

  • Installation speed and quality on-site
  • Honest quoting against competitor quotes
  • Clean and professional workmanship
  • Multi-skilled (air conditioning, electrical, security in one visit)

Worth knowing

  • Ben leads the team and is praised for quoting, site presence, and knowledgeable advice
  • Installations often completed same-day or within 9 days of quote
  • One ducted install quoted by competitor at $28-34K; Moffat quoted half that
  • Team cleans up after work, removes old units
  • Give work experience to local school students

What reviews say by service

Ducted Air Conditioning
Field teams praised for ducted install quality, speed, and honesty in quoting; admin failures cost jobs and customer trust.
New AC Installation
Same-day or quick installs when they show; complaints centre on booking and no-shows rather than workmanship.
Split System Air Conditioning
Split system install praised for professionalism and on-time arrival when confirmed; one reviewer had to overcome booking delays.

How it compares

  • Rated 4.2 against a 4.62 average across the 211 ducted air conditioning businesses listed here.
  • Has more Google reviews than 62% of the businesses in this directory.

What earned this score?

Ranking Method
Star rating 60
Review volume 65
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

Rating breakdown

5
24
4
0
3
1
2
0
1
6

Common questions

How quickly can you install a new system?
Reviewers report installations completed same-day or within 9 days of quote, though booking delays can push timelines back. Always confirm in writing.
Do you give a quote before work starts?
Yes, reviewers confirm Ben quotes on-site and listens to your needs. One customer reported a competitor's quote at $28-34K and Moffat came in at half that.
Will you clean up after installing air conditioning?
Yes, reviewers note the team removes old units and leaves the site clean and tidy.
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Last updated 2026-09-05