Dean and the team earn high marks for speed and straight talk. Most jobs get fixed the same day or next day, quotes arrive within hours, and pricing sits well. One no-show incident without explanation stands against the pattern.
Based on limited recent reviews, so treat this as low-confidence.
One reviewer praised John's team for quality work, while another reported an evaporative cooler installation that leaked and damaged their ceiling, with no resolution after six months. Evidence is limited to two reviews spanning eight years.
Five-star reviews consistently praise Brett, David, and Riley for professional ducted and split system installations, fair pricing, and clean site work. However, multiple one and two-star reviews over several years document missed appointments, no-shows, and ignored customer follow-ups, creating a pattern of unreliability that contradicts the quality of work when jobs are completed.
Sophie Collins and Karen Sweeney earn repeated five-star praise for patient, pressure-free guidance through system selection and upgrades. Installation and service teams are mostly remembered as professional and friendly. However, a detailed account of installation failures (flare joint leaks, undersized systems, missing pressure test certificates) and separate reports of wall damage and surprise charges point to inconsistency in workmanship and site care that deserves serious weight despite the positive majority. The company's 87% five-star rate reflects its strength in customer contact and system advising. Its weaknesses appear in execution: technicians sometimes damage walls, appointments shift without notice, and some installations have fallen short of industry standards. This gap between sales experience and job quality is worth asking about before committing.
Last updated 2026-08-05