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Provista Plumbing, Gas and Evaporative Air Conditioning

Updated 2026-08-05 · 2,764 reviewed · 342 listed · Scored from 341 Google reviews · How we rank ›

4.5(341) 72 composite score See reviews on Google ✓ Google-verified
New AC InstallationAC Repair & ServicingDucted Air ConditioningCommercial & Industrial HVACAir Conditioning ContractorAir Conditioning System SupplierAir Conditioning Store
Provista Plumbing, Gas and Evaporative Air Conditioning
Services
New AC Installation, AC Repair & Servicing, Ducted Air Conditioning
Reviews
341

What recent reviews say

Jake and his team earn consistent praise for thorough gas heating and cooktop work, often saving customers money by repairing instead of replacing. However, the business struggles with appointment reliability: several customers report last-minute cancellations, hours-long delays between scheduled times and arrival, and dismissive responses when they complained. Call-out fees ($185) for brief diagnostics without parts on hand, combined with follow-up charges for warranty issues, have left some customers frustrated.

Pricing opacity is a pattern. Customers report high labour quotes ($272 for installation, $500 for a 30-minute job), disputes over who should cover re-fitting costs when cooktops don't fit, and charges framed as "wasted time" rather than honest re-quotes. The business describes itself as "losing money" on jobs, raising trust concerns. Gas and plumbing work is their core strength; cooktop and oven handling creates the most friction.

Praised for
  • named technician Jake praised for professionalism
  • gas heater and cooktop repairs handled well
  • saved customers money by fixing rather than replacing
  • quick turnaround on some jobs
Watch-outs
  • missed appointments and cancellations without notice
  • high call-out fees ($185) for brief assessments
  • poor communication and follow-up
  • unexpected charges and upselling
  • slow parts availability
professional-techniciansmissed-appointmentsoverpricedpoor-communicationdelayed-responsehonest-quoting
Best for: homeowners needing gas heating or cooktop repair, not emergency response
Think twice if: book well in advance and confirm the day before; expect $185 call-out fee even for quick diagnostics

Strengths

  • Jake's gas heater and cooktop expertise valued by repeat customers
  • repair-first approach saves money versus replacement
  • emergency plumbing availability across Perth suburbs

Worth knowing

  • Jake is the named technician most praised for gas heater and cooktop work
  • call-out fee is $185
  • cooktop installation quoted at $272; full job $500 in one case
  • parts not always carried on first visit
  • warranty follow-up sometimes charged as additional call-out fee
  • appointment cancellations reported with text notice one hour late

What reviews say by service

AC Repair & Servicing
limited review evidence for AC services; business primarily known for gas and plumbing
Commercial & Industrial HVAC
no review evidence for commercial HVAC work

How it compares

  • Rated 4.5 against a 4.65 average across the 181 ac repair & servicing businesses listed here.
  • Has more Google reviews than 96% of the businesses in this directory.

How we scored this

Ranking Method
Star rating 67
Review volume 100
Review recency 100
Review sentiment 45
Profile completeness 75
Verification 30

Rating breakdown

5
271
4
29
3
8
2
7
1
26

Common questions

Do you charge a call-out fee?
Yes. Call-out fee is $185 even if the technician is unable to complete the job or carry the required parts.
Who is Jake and why is he recommended?
Jake is a named technician praised across multiple reviews for professional gas heater and cooktop repairs, thorough workmanship, and reliable communication.
Will you come out to fix my cooktop instead of replacing it?
Sometimes. Customers report the business has fixed cooktops when others said replacement was necessary, but diagnosis fees and follow-up charges apply.
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Last updated 2026-08-05