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AC Cooling Services

Updated 2026-08-05 · 2,764 reviewed · 342 listed · Scored from 73 Google reviews · How we rank ›

4.6(73) 76 composite score See reviews on Google ✓ Google-verified
New AC InstallationAC Repair & ServicingAir Conditioning ContractorAir Conditioning System SupplierAir Conditioning Store
AC Cooling Services
Services
New AC Installation, AC Repair & Servicing, Air Conditioning Contractor
Reviews
73

What recent reviews say

Most reviewers praise AC Cooling for fast response, friendly technicians by name (Terry, Ash, Matt, Jo), and honest pricing on installations and repairs. The main friction point is the $200 service callout fee: some customers felt misled, expecting hands-on service rather than a quote-only visit with pressure to buy further work. One installation had minor finish issues (insulation gaps, outdoor unit not level) that the team corrected on follow-up.

Praised for
  • quick turnaround and availability
  • professional and friendly staff
  • good communication and transparency
  • honest quoting and fair pricing
  • strong warranty and fault resolution
Watch-outs
  • service call fees charged without prior clarity on callout-only nature
  • installation quality gaps (insulation, outdoor unit leveling)
  • pressure to upsell additional work following diagnostic calls
punctualfair-pricingprofessional-techniciansresponsive-communicationquick-turnaroundknowledgeable-adviceskilled-installers
Best for: Homeowners in southern Perth suburbs needing fast installation or same-week emergency repairs.
Think twice if: Clarify the $200 service callout fee upfront; expect it to cover diagnosis only, not repair work or pressure-washing charges.

Strengths

  • named technicians (Terry, Ash, Matt, Jo) visible in reviews
  • quick fault resolution and replacement warranty on new units
  • Mitsubishi Heavy Industries units supplied and installed
  • emergency availability and short callout times

Worth knowing

  • Named technicians: Terry (quoting and team lead), Ash (installations), Matt (electrical connections), Jo (coordination)
  • Mitsubishi Heavy Industries units are their standard supply
  • One customer's installation lacked proper ceiling insulation and outdoor unit leveling on first visit; team corrected both on follow-up
  • Quick fault resolution: one customer with failing new unit received replacement within three days
  • Emergency callout example: Terry attended a split system fault within 15 minutes of call

What reviews say by service

New AC Installation
Fast, professional installations praised; one case had minor finish issues corrected on follow-up.
AC Repair & Servicing
Emergency repairs handled quickly; one emergency callout attended within 15 minutes.
Split System Air Conditioning
Split system installations and repairs performed by named technicians with quick turnaround.
Ducted Air Conditioning
Ducted system replacements and servicing offered; one customer reported thorough ducted service.
Air Conditioning System Supplier
Supply Mitsubishi Heavy Industries units; customers describe them as reliable and energy efficient.

How it compares

  • Rated 4.6 against a 4.67 average across the 261 new ac installation businesses listed here.
  • Has more Google reviews than 78% of the businesses in this directory.

How we scored this

Ranking Method
Star rating 74
Review volume 81
Review recency 100
Review sentiment 67
Profile completeness 75
Verification 30

Rating breakdown

5
63
4
2
3
1
2
0
1
7

Common questions

How long does a service callout take, and what does the $200 fee cover?
According to a recent review, the service callout is diagnostic only (30 mins with a technician) and costs $200. Repair work or additional charges are quoted separately after diagnosis.
Do you offer same-day or emergency repairs?
Yes. One reviewer reported Terry attended a split system fault within 15 minutes of calling and resolved it the same day. Availability appears to depend on technician proximity and current workload.
What happens if a newly installed unit fails?
One customer's new unit developed issues within days. AC Cooling replaced it with a new unit within three days at no extra charge.
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Last updated 2026-08-05