Long-term owners consistently praise CoolBreeze units for durability and the staff's helpful approach; however, service costs and repair charges draw strong criticism. Recurring complaints centre on component failures, notably circuit boards and water solenoids, plus large gaps between warranty coverage and real maintenance costs after a few years.
Based on limited recent reviews, so treat this as low-confidence.
Both five-star reviews praise punctuality, professionalism, and clean work. Evidence is limited to two reviews from 9 years ago mentioning air conditioning installation.
D&L installs ducted and split systems in Canning Vale with mostly strong reviews praising quick turnaround, clear communication, and site cleanup. Long-standing complaints about product longevity and post-sale support undercut the otherwise solid track record. Their website claims 25 years' experience and licences EC10634 and AU40150. Recent five-star reviews highlight professionalism and value; older one-star reviews flag products failing within a year and slow responses to warranty issues.
Ford & Doonan earn consistent praise for responsive sales consultants who guide customers through design options, and installation crews who arrive on time, work cleanly, and explain systems clearly. Service staff (Chad, Kaz) are noted for thorough work and detailed reporting. Weakness appears in post-installation problem resolution: two customers hit obstacles (ductwork over a manhole, higher-than-expected power bills) and found the company slow to compensate or inflexible in its final offer. Named staff include Tom Manion (sales/consultation), Marc, Chad, Kaz, Eleonor (coordination), Bruce, Josh, and Steve (after-sales). The company installs Panasonic and reverse-cycle units with smart zoning (Advantage Air, MyAir). Most jobs completed on time or within three weeks; one installation took a full day (7am to 3pm). Dust during ducted installs is substantial.
Last updated 2026-08-05