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Coolmate

Updated 2026-09-05 · 3,210 reviewed · 387 listed · Scored from 39 Google reviews · How we rank ›

4.9(39) 82 composite score See reviews on Google ✓ Google-verified
New AC InstallationAC Repair & ServicingAir Conditioning ContractorAir Conditioning System SupplierAir Conditioning StoreEnergy Efficient / Green SystemsDucted Air Conditioning
Coolmate
Location
Tapping
Services
New AC Installation, AC Repair & Servicing, Air Conditioning Contractor
Reviews
39
Ranking
#80 in New AC Installation
Best for
Householders needing emergency repair or complex AC design work they want done right first time.

Core details are sourced from this business's Google Business Profile (checked 2026-09-05). Website-sourced details were fetched 2026-09-05.

What recent reviews say

Almost every reviewer praises Jan and Sandra for prompt, friendly service and installations done right the first time, even on complex jobs. Work is consistently clean, and their willingness to help at short notice, handle tricky designs, and guide customers through warranty claims earns strong loyalty. One older complaint about an unreturned voicemail stands out against 38 five-star reviews.

Praised for
  • responsive communication
  • honest and reliable service
  • high standard installation and repair
  • clean workmanship and tidiness
  • family business ethos
Watch-outs
  • unreturned phone calls
  • slow response to inquiries
punctualskilled-installersclean-workmanshipresponsive-communicationreliable-warranty-supportprofessional-technicianshonest-quotingquick-turnaround
Best for: Householders needing emergency repair or complex AC design work they want done right first time.
Think twice if: Queries during busy periods may not get quick callback if you are not urgent; one reviewer waited weeks for a return call.

Where this business shines

  • fast response to emergency calls
  • handles complex installations
  • family-owned reliability
  • clean installation practices

Worth knowing

  • Jan and Sandra are the named owners
  • respond to emergency calls within 4 hours in summer
  • handle R22 refrigerant phase-out upgrades
  • provide onsite technical assessment same-day for complex systems
  • quote within 24 hours
  • complete major replacements within five days
  • assist customers with manufacturer warranty claims
  • clean and remove old parts after installation

What reviews say by service

New AC Installation
Complex multi-unit setups completed to high standard, no mess left behind.
AC Repair & Servicing
Emergency callouts within 4 hours during heatwave; quick diagnosis and clear communication.
Ducted Air Conditioning
Daikin and Mitsubishi large systems replaced smoothly; handles R22 phase-out retrofits.
Energy Efficient / Green Systems
Quiet new units praised; indoor sound near-silent, outdoor noise half that of old systems.

How it compares

  • Rated 4.9 against a 4.66 average across the 293 ac repair & servicing businesses listed here.
  • Has more Google reviews than 66% of the businesses in this directory.

What earned this score?

Ranking Method
Star rating 87
Review volume 70
Review recency 100
Review sentiment 70
Profile completeness 100
Verification 30

Rating breakdown

5
37
4
1
3
0
2
0
1
1

Common questions

How quickly can Coolmate respond to emergency repairs?
During summer heatwaves, they aim for within 4 hours of your initial call. Technical assessment can happen the same afternoon.
Do they help with warranty claims?
Yes. Sandra assists customers with the warranty claim process through manufacturers for broken units.
Will the job be messy?
No. Reviewers consistently report no mess, help moving furniture, and old parts removed from site.

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Last updated 2026-09-05