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Downunder Refrigeration & Air Conditioning

Updated 2026-09-05 · 3,210 reviewed · 387 listed · Scored from 118 Google reviews · How we rank ›

5.0(118) 88 composite score See reviews on Google ✓ Google-verified
24/7 Emergency CalloutEnergy Efficient / Green SystemsSplit System Air ConditioningDucted Air ConditioningAir Conditioning System SupplierNew AC InstallationAir Conditioning ContractorAC Repair & ServicingAir Conditioning Store
Downunder Refrigeration & Air Conditioning
Services
24/7 Emergency Callout, Energy Efficient / Green Systems, Split System Air Conditioning
Reviews
118
Ranking
#25 in 24/7 Emergency Callout
Best for
Homeowners and business owners needing reliable, same-day or next-day repair and installation from a team that explains work clearly.

Core details are sourced from this business's Google Business Profile (checked 2026-09-05). Website-sourced details were fetched 2026-08-05.

What recent reviews say

Reviewers consistently praise Jake and his team for arriving when promised, explaining work clearly, and finishing jobs on schedule. Service spans ducted reverse-cycle conversions to split-system repairs and emergency fixes, with staff sending photos onsite and keeping work areas clean.

The business handles rural and complex rooftop jobs with equal care, often accommodating short-notice requests. Repeat customers and business referrals are common, reflecting strong trust and fair pricing across both residential and commercial work.

Praised for
  • punctual arrival and on-time completion
  • transparent communication and progress updates
  • clean workmanship and tidy site
  • knowledgeable and personable staff, especially Jake
  • competitive pricing
punctualresponsive-communicationskilled-installersclean-workmanshipprofessional-technicianshonest-quotingknowledgeable-advicefair-pricing
Best for: Homeowners and business owners needing reliable, same-day or next-day repair and installation from a team that explains work clearly.

Where this business shines

  • Named technician Jake consistently praised for knowledge and professionalism
  • Full service lifecycle: pre-visit site assessment, installation, emergency repair, and ongoing maintenance
  • Handles complex jobs (rooftop lifts, rural conversions) without fuss
  • Sends photos during work and keeps sites tidy

Worth knowing

  • Jake named repeatedly as lead contact, known for responsiveness and technical knowledge
  • Team conducts free pre-visit site assessments before quoting jobs
  • Sends photos of work to clients when they are offsite
  • Successfully completed complex commercial job: lifting outdoor unit three storeys onto factory roof
  • Accommodates short-notice requests and works rural properties without surcharge
  • Staff alert clients when en route to appointments

What reviews say by service

New AC Installation
Praised for smooth, efficient installation process with clear pre-visit planning and on-time completion.
AC Repair & Servicing
Fast diagnosis, parts ordering, and return visit coordination; customers highlight quick turnaround on emergency fixes.
Split System Air Conditioning
Reliable installation and repair; customers note knowledgeable advice on unit selection and placement.
Ducted Air Conditioning
Successfully handles complex conversions from evaporative to ducted reverse-cycle; praised for thoroughness.
Commercial & Industrial HVAC
Manages non-standard commercial jobs (rooftop lifts, factory units) with professionalism and problem-solving.
24/7 Emergency Callout
Responds quickly to urgent repair requests and accommodates short-notice appointments.

How it compares

  • Rated 5 against a 4.76 average across the 101 24/7 emergency callout businesses listed here.
  • Has more Google reviews than 87% of the businesses in this directory.

What earned this score?

Ranking Method
Star rating 96
Review volume 90
Review recency 100
Review sentiment 81
Profile completeness 75
Verification 30

Rating breakdown

5
118
4
0
3
0
2
0
1
0

Common questions

Do they visit before quoting a job?
Yes. Reviews mention Jake or the team visiting to assess the property before providing a quote, especially for complex installations like unit relocations or conversions.
Can they handle emergency same-day repair?
They respond quickly to urgent requests and accommodate short-notice appointments. One reviewer noted they were contacted last-minute and scheduled promptly; another praised 'quick' response to an emergency callout.
Will they send photos if I am not home during the work?
Yes. Multiple reviews confirm the team sends photos during installation and repair so clients offsite can see progress.
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Last updated 2026-09-05