Daikin technicians (Arran, Alex, Aaron, Matt, Declan) consistently earn praise for punctual, knowledgeable service and professional presentation on repair jobs. However, warranty claims and after-sales support have become a major pain point: customers report month-long delays for responses, management finger-pointing between installer and Daikin, refusal to replace defective units, and an online request system that offers no callback guarantee or phone contact option.
Recent shift: One recent mixed review (3 weeks ago) described a 12+ month warranty nightmare; prior reviews from 2 years ago were predominantly five-star. The last 12-18 months show a clear pattern of warranty and management complaints, suggesting recent deterioration in after-sales support handling.
Habitat Air installs and services ducted and split systems across Perth, with most reviewers praising Jeff's attention during design and install, competitive quotes, and quick aftercare response. One recent complaint flags repeated aircon failures on a higher-end unit, suggesting mixed outcomes on long-term reliability.
Not enough recent reviews yet to synthesise a reliable sentiment read for this business.
Most customers describe straightforward, efficient service with staff who listen and explain clearly. Ducted and split system installations consistently finish on time or early, with technicians Theo and Rhys specifically praised for speed and professionalism. One major complaint: a $20,000 ducted install went wrong when the vent was placed in the wrong room without notification, leading to accusations of poor workmanship and conflicting blame rather than a fix. This business holds Daikin authorisation and operates from Osborne Park. They handle new installs, replacements, and maintenance across ducted and split systems. Pricing is regularly called fair or competitive. The gap between routine jobs and complex installs suggests scope and communication matter most.
Last updated 2026-08-05