Perth Air Guide
Menu
Request a quote

Daikin Australia Pty Ltd

Updated 2026-09-05 · 3,210 reviewed · 387 listed · Scored from 69 Google reviews · How we rank ›

3.5(69) 60 composite score See reviews on Google ✓ Google-verified
Split System Air ConditioningDucted Air ConditioningAir Conditioning System SupplierNew AC InstallationAC Repair & ServicingAir Conditioning ContractorAir Conditioning StoreCommercial & Industrial HVAC
Daikin Australia Pty Ltd
Location
Osborne Park
Services
Split System Air Conditioning, Ducted Air Conditioning, Air Conditioning System Supplier
Reviews
69
Ranking
#185 in Split System Air Conditioning
Best for
Customers seeking fast, skillful repair work on existing Daikin units with a technician on site.

Core details are sourced from this business's Google Business Profile (checked 2026-09-05). Website-sourced details were fetched 2026-08-05.

What recent reviews say

Daikin technicians (Arran, Alex, Aaron, Matt, Declan) consistently earn praise for punctual, knowledgeable service and professional presentation on repair jobs. However, warranty claims and after-sales support have become a major pain point: customers report month-long delays for responses, management finger-pointing between installer and Daikin, refusal to replace defective units, and an online request system that offers no callback guarantee or phone contact option.

Recent shift: One recent mixed review (3 weeks ago) described a 12+ month warranty nightmare; prior reviews from 2 years ago were predominantly five-star. The last 12-18 months show a clear pattern of warranty and management complaints, suggesting recent deterioration in after-sales support handling.

Praised for
  • knowledgeable technicians
  • prompt arrival and repair
  • good communication on successful jobs
  • professional workmanship
Watch-outs
  • slow warranty responses (weeks to months)
  • poor internal communication and coordination
  • avoids unit replacement, opts for repeated repairs
  • difficult-to-use online service system
  • management unresponsive to complaints
skilled-installerspunctualprofessional-techniciansdelayed-responsepoor-communicationlong-wait-times
Best for: Customers seeking fast, skillful repair work on existing Daikin units with a technician on site.
Think twice if: Warranty issues or new-unit problems needing resolution; expect slow responses, online-form-only contact, and potential months of back-and-forth with no guarantee of unit replacement.

Where this business shines

  • Technicians arrive on time and diagnose quickly
  • Strong product brand recognition (Daikin awards)
  • Repair work quality praised consistently

Worth knowing

  • Technicians named: Arran, Alex, Aaron, Matt, Declan praised for professionalism and knowledge
  • Online service request form is primary contact method; no phone booking option available
  • One customer reported 8 technician call-outs and 4 unit reassembles over 12+ months for a defective unit
  • Another customer reported a $17,000 system installation still non-functional after 4 months with Daikin and installer blaming each other
  • Warranty claim for rust in grille took over a month to receive initial response
  • One positive emergency repair on coldest day of year done same-day for newborn family

What reviews say by service

AC Repair & Servicing
Technicians prompt and knowledgeable; warranty claims slow and unresponsive
Split System Air Conditioning
Service technicians praised; warranty disputes and refusal to replace defective units complained about
Ducted Air Conditioning
One customer praised fast blower-fan replacement; another had months of coordination failure post-installation

How it compares

  • Rated 3.5 against a 4.68 average across the 214 split system air conditioning businesses listed here.
  • Has more Google reviews than 78% of the businesses in this directory.

What earned this score?

Ranking Method
Star rating 20
Review volume 80
Review recency 100
Review sentiment 45
Profile completeness 100
Verification 30

Rating breakdown

5
42
4
2
3
0
2
1
1
24

Common questions

How do I book a service or make a repair request?
Daikin uses an online service request form on their website. Customers cannot phone to book; you submit the form and wait for a call back, which one customer noted took a full day. Others report no acknowledgement at all from submitted requests.
How long does a typical repair visit take?
Reviews do not state standard visit duration; they only confirm technicians arrive on time and complete work same-day for straightforward repairs like blower-fan replacement.
What warranty process should I expect?
Warranty claims are handled by formal submission. Expect initial response in 4+ weeks. Daikin may dispute coverage and request a signed direct debit form to authorize inspection and a potential service charge of up to $500.
Request a quote

Similar air conditioning contractor nearby

Habitat Air
68 low data

Habitat Air

4.2(5)✓ Google-verified

Habitat Air installs and services ducted and split systems across Perth, with most reviewers praising Jeff's attention during design and install, competitive quotes, and quick aftercare response. One recent complaint flags repeated aircon failures on a higher-end unit, suggesting mixed outcomes on long-term reliability.

Split System Air ConditioningDucted Air ConditioningNew AC Installation
View profile
Metjak Pty Ld
48 low data

Metjak Pty Ld

5.0(1)

Not enough recent reviews yet to synthesise a reliable sentiment read for this business.

New AC InstallationAir Conditioning ContractorAir Conditioning System Supplier
View profile
Airforce Airconditioning & Solar
84

Airforce Airconditioning & Solar

4.6(253)✓ Google-verified

Airforce consistently delivers smooth, professional new installations with transparent quotes and efficient crews who know their systems. Field staff (Paul, Jordan, Lucas, Marcus) earn repeated praise for courtesy, expertise, and genuine care. Servicing is less reliable: one customer paid $185 for a 30-second site visit that advanced nothing, and another faced a $20,000 installation with misplaced vents and conflicting blame. Most installers work cleanly and on time, often resolving complications like electrical failures same-day. Post-install support usually includes handover training. Where gaps emerge, they centre on job briefing (techs arriving unprepared) and accountability when plans change mid-work.

Split System Air ConditioningDucted Air ConditioningCommercial & Industrial HVAC
View profile

Own this business? Get featured

Own or market a business here? Ask about featured placement and advertising on this directory. Your message goes straight to the directory team.

Last updated 2026-09-05