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Ford & Doonan Air Conditioning Victoria Park

Updated 2026-09-05 · 3,210 reviewed · 387 listed · Scored from 47 Google reviews · How we rank ›

4.9(47) 83 composite score See reviews on Google ✓ Google-verified
Split System Air ConditioningDucted Air ConditioningCommercial & Industrial HVACAir Conditioning System SupplierNew AC InstallationAC Repair & ServicingAir Conditioning ContractorAir Conditioning Store
Ford & Doonan Air Conditioning Victoria Park
Location
Belmont
Services
Split System Air Conditioning, Ducted Air Conditioning, Commercial & Industrial HVAC
Reviews
47
Ranking
#69 in Split System Air Conditioning
Best for
Homeowners upgrading or replacing ducted or split systems who value clear communication and completed work on the first day.

Core details are sourced from this business's Google Business Profile (checked 2026-09-05). Website-sourced details were fetched 2026-08-05.

What recent reviews say

Ford & Doonan Vic Park handles ducted and split system installations with visible care and professionalism. Reviewers consistently highlight quick responses, site visits led by knowledgeable staff who explain options without pressure, and installations completed on schedule with minimal disruption. Chelsea and Mick appear in multiple reviews as friendly, accessible points of contact; installation teams finish on the same day and leave homes clean. One recent complaint centres on dismissive phone handling and a callout charge that felt unwarranted.

Service spans residential upgrades (evaporative to reverse cycle), replacement of ageing systems, and commercial work. Ducted replacements in complex homes (two-storey, timber frame) and dual-system installs in townhouses are named examples. Post-installation support and system optimisation advice appear routinely. Teams are described as flexible and willing to tailor solutions to the home's existing layout.

Praised for
  • responsive communication and upfront advice
  • knowledgeable installation and design
  • punctual and efficient teams
  • clean, tidy workmanship
  • named staff Chelsea and Mick praised consistently
Watch-outs
  • rude customer service and dismissive attitude to simple enquiries
  • site visit charge felt unjustified
responsive-communicationprofessional-techniciansclean-workmanshippunctualknowledgeable-advicehonest-quotingquick-turnaround
Best for: Homeowners upgrading or replacing ducted or split systems who value clear communication and completed work on the first day.
Think twice if: Phone enquiries may receive a dismissive tone; single complaint notes a site visit charge was imposed without clear upfront explanation.

Where this business shines

  • Named staff (Chelsea, Mick) consistently praised for responsiveness and knowledge
  • Same-day installation and clean-up common
  • Transparent quotation process with no pressure to upsell
  • Specialises in complex replacements (two-storey, timber frame, system conversions)

Worth knowing

  • Staff: Mick (quotation, design, site visits), Chelsea (administration, coordination)
  • Installation teams: Don, Dill, Jay, and Matteo named
  • Specialises in Daiken replacement ducted systems
  • One-day completion on ducted replacements in two-storey and timber-frame homes standard
  • Post-installation support includes bypass circuit configuration and system optimisation advice
  • Handling Licence: L132641

What reviews say by service

Ducted Air Conditioning
Ducted replacements in complex homes (two-storey, timber frame) completed on the same day with post-install support and minimal disruption.
Split System Air Conditioning
Split system installations praised for efficiency, clean workmanship, and transparent guidance on options.
New AC Installation
Installations complete on schedule with team arriving on time, clearing waste, and leaving homes spotless.
AC Repair & Servicing
Limited review evidence; one mention of post-installation bypass circuit support.
Commercial & Industrial HVAC
Limited specific review evidence for commercial work.
Energy Efficient / Green Systems
Evaporative to reverse cycle upgrades mentioned and completed, though no explicit energy efficiency comparisons stated.

How it compares

  • Rated 4.9 against a 4.66 average across the 293 ac repair & servicing businesses listed here.
  • Has more Google reviews than 70% of the businesses in this directory.

What earned this score?

Ranking Method
Star rating 88
Review volume 73
Review recency 100
Review sentiment 70
Profile completeness 100
Verification 30

Rating breakdown

5
46
4
0
3
0
2
0
1
1

Common questions

How long does a ducted air conditioning installation take?
Reviewers report same-day completion for ducted replacements, including removal of old systems, installation, and clean-up, even in complex homes like two-storey and timber-frame houses.
Do you provide design advice before installation?
Site visits include thorough inspection and tailored recommendations. Mick is named for taking time to explain options, consider costs, and address concerns without pressure to upsell.
Will my home be left clean after installation?
Yes. Reviewers consistently note that installers clear waste, respect the home, and leave it clean and as it was before work began.

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Last updated 2026-09-05