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Ford & Doonan Head Office

Updated 2026-09-05 · 3,210 reviewed · 387 listed · Scored from 361 Google reviews · How we rank ›

4.6(361) 83 composite score See reviews on Google ✓ Google-verified
Split System Air ConditioningDucted Air ConditioningCommercial & Industrial HVACAC Repair & ServicingAir Conditioning ContractorAir Conditioning System SupplierAir Conditioning StoreNew AC InstallationEnergy Efficient / Green Systems
Ford & Doonan Head Office
Location
Kardinya
Services
Split System Air Conditioning, Ducted Air Conditioning, Commercial & Industrial HVAC
Reviews
361
Ranking
#71 in Split System Air Conditioning
Best for
Homeowners and builders seeking guided selection of new systems and straightforward installations across Perth metro.

Core details are sourced from this business's Google Business Profile (checked 2026-09-05). Website-sourced details were fetched 2026-08-05.

What recent reviews say

Over 87% of reviews are five-star, with repeat praise for staff like Sophie Collins and Karen Sweeney who guide customers patiently through selection and upgrades. Installation teams are consistently noted for professionalism, tidiness, and speed.

However, two one-star reviews detail serious concerns: one describes systematic failures in refrigeration standards, incorrect system sizing, and missing documentation from installation; another flags property damage during a service call. These sit against the broad volume of positive feedback.

Praised for
  • knowledgeable, patient staff
  • responsive communication
  • professional installation teams
  • smooth customer experience from quote to finish
  • honest, no-pressure advice
Watch-outs
  • poor installation quality control
  • lack of commissioning paperwork and testing
  • damage to property during work
  • undersized systems sold
responsive-communicationknowledgeable-adviceprofessional-techniciansclean-workmanshipskilled-installershonest-quoting
Best for: Homeowners and builders seeking guided selection of new systems and straightforward installations across Perth metro.
Think twice if: Quality control during installation is a concern; verify commissioning paperwork, pressure testing, and system sizing before signing off on work.

Where this business shines

  • Experienced staff like Sophie Collins and Karen Sweeney for sales consultation
  • Fast installation and removal of old systems
  • Tidy workmanship and professional on-site conduct
  • Operate across Perth metro including Joondalup, Canning Vale, Mandurah

Worth knowing

  • Sophie Collins and Karen Sweeney named as standout sales consultants for patience and responsiveness
  • Installation teams led by figures like Danny praised for speed and tidy finish
  • One 5-month-old review details missing dry nitrogen, pressure, and vacuum tests; flared joint failures on 3 of 4 systems; no commissioning paperwork; undersized ducted system (7.1kW sold, 10-11kW needed for 63m2)
  • Service call resulted in wall chips from ladder placement
  • Daiken system installation mentioned as example of recent work

What reviews say by service

New AC Installation
Fast, professional installation with tidy finish praised; one detailed review alleges poor refrigeration practices and system undersizing on multiple installations.
AC Repair & Servicing
Service staff caused property damage (wall chips) during ladder work; no mention of repair quality in positive reviews.
Split System Air Conditioning
Praised for quick installation and professional finish; example of Daiken system cited.
Ducted Air Conditioning
Praised for installation speed and tidiness; one complaint describes undersized system, missing P-trap, and improper lagging of drain lines.

How it compares

  • Rated 4.6 against a 4.66 average across the 293 ac repair & servicing businesses listed here.
  • Has more Google reviews than 97% of the businesses in this directory.

What earned this score?

Ranking Method
Star rating 74
Review volume 100
Review recency 100
Review sentiment 64
Profile completeness 100
Verification 30

Rating breakdown

5
314
4
9
3
2
2
6
1
30

Common questions

Do you handle conversions from evaporative to reverse cycle?
Yes. Their website lists evaporative to reverse cycle conversion as a service.
Do you install systems in new builds?
Yes. Multiple recent reviews mention Sophie Collins liaising with HomeGroup WA builders on system selection and installation.
What areas do you serve?
Perth metropolitan including Joondalup, West Perth, Clarkson, Canning Vale, and Mandurah. Hours are published 7 days a week.
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Last updated 2026-09-05