Daniel and the team work fast, turn up on time, and price fairly. Split system installations, repairs, and regasses get done cleanly with the old units hauled away. Staff know their stuff and answer calls without delays.
Repeat customers value the consistent workmanship across multiple jobs. They tackle tricky installs, mention potential problems upfront, and leave the site tidy. One reviewer praised them for responding when other firms claimed to be too busy.
All 20 reviews are five-star. Imran handles installations quickly, often same-day or within days even during peak summer. Customers praise clean ductwork, fair pricing, and willingness to visit sites before quoting. No complaints recorded.
Maurice, Ben, Diego and others earn strong marks for technical know-how and honest advice; several reviewers describe them diagnosing problems correctly where other contractors had failed, and pricing fairly once the real issue was clear. Turnaround is fast when the job runs on track. The friction starts elsewhere: an AI receptionist makes initial booking hard to navigate; multiple reviewers report missed appointments with minimal notice or no communication; one paid for a service and repair that never materialized, with the business unresponsive to follow-up emails for weeks. Service quality varies by technician, and at least one left an air conditioner noisier than before.
Direct Connect handles emergency work and standard jobs with speed and professionalism. Staff like Vince, Jude, and Ali earn consistent praise for clear communication, clean workmanship, and willingness to solve problems beyond the original scope. One reviewer reported unmet expectations on a past job, though the bulk of feedback reflects reliable commercial and residential electrical work.
Last updated 2026-08-05