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Kool Line Electrical & Refrigeration

Updated 2026-09-05 · 3,210 reviewed · 387 listed · Scored from 11 Google reviews · How we rank ›

3.2(11) 50 low data composite score See reviews on Google ✓ Google-verified
New AC InstallationAir Conditioning ContractorAir Conditioning System SupplierAir Conditioning Store
Kool Line Electrical & Refrigeration
Location
East Victoria Park
Services
New AC Installation, Air Conditioning Contractor, Air Conditioning System Supplier
Reviews
11
Ranking
#306 in New AC Installation
Best for
businesses needing urgent electrical work at off-hours with reliable follow-through.

Core details are sourced from this business's Google Business Profile (checked 2026-09-05).

What recent reviews say

Kool Line delivers fast turnarounds and clean work when they show up, particularly under pressure. However, reviews reveal a stark split: half the time missed appointments, unresponsiveness, and lack of accountability; half the time Carmine and staff perform well. Warranty claims and emergency callbacks often go ignored for months.

Based on limited recent reviews, so treat this as low-confidence.

Praised for
  • fast response when available
  • reliable technicians on standby
  • clean workmanship
  • Carmine's leadership praised
Watch-outs
  • chronic no-shows and missed appointments
  • poor communication and unresponsiveness
  • staff access property without notification
  • warranty disputes and ignored callbacks
  • accidental damage during installation
punctualskilled-installersclean-workmanshipmissed-appointmentspoor-communicationno-showdelayed-response
Best for: businesses needing urgent electrical work at off-hours with reliable follow-through.
Think twice if: expect communication gaps, missed appointments, and difficulty reaching the office during warranty issues.

Where this business shines

  • fast emergency response on successful calls
  • clean installation and electrical work
  • cover evenings and weekends when booked

Worth knowing

  • Carmine leads the business and is named in positive reviews for electrical work
  • staff have attended properties without prior owner notification
  • warranty claims ignored for months, with no callback to owners
  • accidental damage during installation (drilled through hot water pipe) not remedied by the business
  • available for evening and weekend callouts

What reviews say by service

New AC Installation
fast turnaround and clean work praised, but accidental damage during installation not resolved by the business
AC Repair & Servicing
emergency response can be swift, but warranty callbacks ignored for extended periods

How it compares

  • Rated 3.2 against a 4.67 average across the 330 new ac installation businesses listed here.
  • Has more Google reviews than 41% of the businesses in this directory.

What earned this score?

Ranking Method
Star rating 47
Review volume 47
Review recency 0
Review sentiment 48
Profile completeness 100
Verification 30

Rating breakdown

5
6
4
0
3
0
2
0
1
5

Common questions

Can they do emergency work outside business hours?
Yes, Carmine and staff take evening and weekend calls, though reliability on following through varies.
What happened when they damaged the hot water pipe during my install?
They arranged a plumber but refused to cover repair costs or adjust the invoice, leaving the customer to pay for damage caused during installation.

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Last updated 2026-09-05