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Supacool WA

Updated 2026-09-05 · 3,210 reviewed · 387 listed · Scored from 75 Google reviews · How we rank ›

4.6(75) 80 composite score See reviews on Google ✓ Google-verified
Split System Air ConditioningDucted Air ConditioningAir Conditioning System SupplierNew AC InstallationAir Conditioning StoreAir Conditioning ContractorAC Repair & ServicingCommercial & Industrial HVAC
Supacool WA
Location
Bibra Lake
Services
Split System Air Conditioning, Ducted Air Conditioning, Air Conditioning System Supplier
Reviews
75
Ranking
#92 in Split System Air Conditioning
Best for
homeowners and investment property owners wanting split or ducted system installation with friendly, efficient service

Core details are sourced from this business's Google Business Profile (checked 2026-09-05). Website-sourced details were fetched 2026-08-05.

What recent reviews say

Reviewers consistently praise the installation team for skill, friendliness, and site cleanliness across split systems and ducted work. Named staff including Tyler, Emily, Brendan, Dom, Adam, Jarrod, and Joshua stand out. The main friction is warranty claims: several customers report slow or defensive responses to faults, and one experienced ceiling damage without compensation.</summary>

<parameter name="sentiment_tags">["professional-technicians", "clean-workmanship", "responsive-communication", "punctual", "skilled-installers", "poor-communication", "reliable-warranty-support"]

Praised for
  • professional installers
  • friendly and communicative team
  • clean workmanship and tidy site
  • strong sales process
  • quick turnaround
Watch-outs
  • poor warranty response and communication
  • damaged property without accountability
  • parts quality issues (Daikin rusting)
Best for: homeowners and investment property owners wanting split or ducted system installation with friendly, efficient service
Think twice if: warranty claims have drawn complaints about slow response and defensive handling; one customer reported ceiling damage without compensation offered

Where this business shines

  • professional and friendly installation teams
  • quick appointment scheduling
  • site cleaned as work progresses
  • experienced with complex houses

Worth knowing

  • Installation teams including Tyler, Emily, Brendan, Dom, Adam, Jarrod, Taylor, Seth, Carlo, Joshua, and Elliot
  • Daikin units frequently mentioned (including one rusting complaint at 3 years)
  • Competitive on initial pricing per reviews
  • Adam mentioned for efficiency and helpfulness across multiple touchpoints
  • Joshua praised for courtesy during service call with young children present

What reviews say by service

Split System Air Conditioning
Praised for professional installation and clean finish; one Daikin unit rusted at 3 years
Ducted Air Conditioning
Team handled thorough installation with high quality work
AC Repair & Servicing
Efficient condenser repair completed under time pressure; service calls well-communicated
New AC Installation
Quick scheduling, friendly teams, site tidy-up; warranty claims and follow-up repairs have drawn complaints
Commercial & Industrial HVAC
Investment property installation completed to standard
AC Repair & Servicing
Filter replacement and maintenance handled with good communication and patience

How it compares

  • Rated 4.6 against a 4.68 average across the 214 split system air conditioning businesses listed here.
  • Has more Google reviews than 81% of the businesses in this directory.

What earned this score?

Ranking Method
Star rating 74
Review volume 82
Review recency 93
Review sentiment 67
Profile completeness 100
Verification 30

Rating breakdown

5
67
4
1
3
0
2
1
1
6

Common questions

Do they operate on weekends?
Their Google listing shows 7 days of opening hours, but specific weekend times are not stated in the inputs.
Can they install in older or difficult houses?
Yes. Multiple reviewers noted the team handled complex or "funny old" houses well and were willing to work through challenges.
What happens if something goes wrong after installation?
Reviewers report mixed experiences: some say Dom and the team resolve issues thoroughly; others complain of slow email/phone responses to warranty claims and defensive handling.
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Last updated 2026-09-05