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Supacool WA

Updated 2026-08-05 · 2,764 reviewed · 342 listed · Scored from 76 Google reviews · How we rank ›

4.6(76) 80 composite score See reviews on Google ✓ Google-verified
New AC InstallationAC Repair & ServicingDucted Air ConditioningSplit System Air ConditioningCommercial & Industrial HVACAir Conditioning StoreAir Conditioning System SupplierAir Conditioning Contractor
Supacool WA
Services
New AC Installation, AC Repair & Servicing, Ducted Air Conditioning
Reviews
76

What recent reviews say

Split and ducted system installations are Supacool's bread and butter, and most reviewers praise quick turnarounds, tidy work, and named technicians who explain what they're doing. The friction point is warranty: a handful of customers report slow responses or refusal to help when units fail within three years, leaving them frustrated after paying for the install.

Praised for
  • professional installers
  • clean workmanship and tidiness
  • friendly and communicative staff
  • problem-solving and follow-up
  • competitive pricing
Watch-outs
  • warranty and post-sale support gaps
  • damage liability denial
  • slow communication on claims
skilled-installersprofessional-techniciansclean-workmanshipresponsive-communicationfair-pricingpunctualtidy-ductwork
Best for: homeowners needing split or ducted system installation with minimal disruption
Think twice if: warranty claims and post-sale support have been inconsistent; clarify their process before committing

Strengths

  • experienced team with named skilled technicians
  • tidy installations with cleanup
  • responsive pre-sale communication and follow-up
  • fast turnaround times

Worth knowing

  • Named technicians praised: Tyler, Emily, Brendan, Dom, Jarrod, Adam, Joshua, Seth, Carlo, Taylor, Elliot
  • Split system installations frequently mentioned (Daikin units cited)
  • Multiple reviewers note cleanup and tidy work
  • One customer reported ceiling damage and liability denial ($400 repair cost)
  • Warranty response delays: one reviewer waited 3+ weeks for claim contact
  • Adam noted for efficient repeat visits and problem-solving

What reviews say by service

Split System Air Conditioning
Praised for professional installation, tidy workmanship, and quick turnaround; named installers (Tyler, Emily, Brendan, Dom, Adam, Taylor) consistently mentioned.
Ducted Air Conditioning
Split-and-ducted combo installs cited as thorough and well-executed (Seth, Carlo praised).
AC Repair & Servicing
Repair work praised for efficiency and clear problem explanation; warranty claim handling criticised for slow response and resistance to replacement.
Commercial & Industrial HVAC
Limited evidence; one investment property installation mentioned positively but no detail.

How it compares

  • Rated 4.6 against a 4.67 average across the 261 new ac installation businesses listed here.
  • Has more Google reviews than 80% of the businesses in this directory.

How we scored this

Ranking Method
Star rating 74
Review volume 82
Review recency 97
Review sentiment 67
Profile completeness 100
Verification 30

Rating breakdown

5
68
4
1
3
0
2
1
1
6

Common questions

Can you install air conditioning on the weekend or do emergency jobs?
The business publishes seven-day opening hours, but review text does not specify weekend or emergency availability.
Do you clean up after installation?
Yes. Multiple reviews note the team cleaned up thoroughly during and after the job.
What happens if my unit fails within warranty?
Review evidence is mixed. One customer reports the team resolved a faulty unit after time and effort. Others report slow claim responses and refusal to replace units within three years; clarify their warranty policy in writing before booking.
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Last updated 2026-08-05