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Ambience Air Conditioning Joondalup

Updated 2026-08-05 · 2,764 reviewed · 342 listed · Scored from 110 Google reviews · How we rank ›

4.1(110) 69 composite score See reviews on Google ✓ Google-verified
New AC InstallationDucted Air ConditioningSplit System Air ConditioningEnergy Efficient / Green SystemsAir Conditioning StoreAir Conditioning System SupplierAir Conditioning Contractor
Ambience Air Conditioning Joondalup
Services
New AC Installation, Ducted Air Conditioning, Split System Air Conditioning
Reviews
110

What recent reviews say

Installation day runs smoothly for most: technicians arrive on schedule, conduct themselves professionally, clean the worksite, and explain the system clearly. However, problems emerge once installation is complete. Customers report unresponsive support teams when systems fail days or months later, warranty claims handled dismissively, and design flaws (drainage pipes to front door, temperature sensors not working, outdoor unit poor placement) blamed back on the customer rather than remedied. One customer waited six months for promised repairs that never arrived; another spent $15,000 on a system that failed immediately and got no meaningful help.

Staff like Jacques, Martin, Dave, Shane, Sheldon, James, and Wendy receive consistent praise for install professionalism. Pricing often beats competitors like Ford & Doonan by $3,000. The core problem is the handover: once money changes hands, the company appears to wash its hands of ongoing issues.

Recent shift: One-star review posted 19 hours ago (system not working since installation, no after-sales support). Recent five-star review 3 weeks ago (neat install, on time, competitive quote). Pattern consistent with mixed record: strong front-end, weak backend support.

Praised for
  • clean, neat installation workmanship
  • professional, courteous technicians
  • competitive pricing vs competitors
  • efficient booking and communication before job
Watch-outs
  • poor after-sales support and unresponsive to follow-up requests
  • system failures shortly after installation with slow resolution
  • design and installation faults not acknowledged or rectified
  • missed appointments and disorganisation on install day
clean-workmanshipprofessional-techniciansfair-pricingresponsive-communicationreliable-warranty-supportdelayed-responsepoor-communication
Best for: Buyers prioritizing neat installation and competitive quotes, willing to troubleshoot system issues independently afterward.
Think twice if: You need ongoing technical support or are risk-averse: multiple reviews describe weeks of non-response to fault reports, unresolved design flaws, and staff who blame customers rather than fix problems.

Strengths

  • Clean, professional installation with experienced named technicians
  • Competitive pricing, often $3,000 less than rivals
  • Efficient booking and communication before the job begins
  • Seeley Certified for Breezair, Braemar and Coolair systems

Worth knowing

  • Named technicians praised: Jacques, Martin, Dave, Shane (electrician), Sheldon, James (A1), Wendy (Bibra Lake office)
  • Seeley Certified Service Agent for Breezair, Braemar and Coolair
  • One customer reported $3,000 saving vs Ford & Doonan on same Panasonic system
  • Wait time from deposit to install as short as under one month during peak season
  • Multiple customers report systems failing within days to weeks and support teams unresponsive for weeks or months

What reviews say by service

New AC Installation
Clean, professional install day experience; techs courteous and efficient. Serious problems begin after handover.
Ducted Air Conditioning
Praised for neat ductwork finish and flush-fitted vents; multiple complaints about design flaws (poor outdoor unit placement, drainage issues, faulty sensors) not diagnosed or corrected.
Split System Air Conditioning
One Daikin 14kw install praised for professionalism; limited evidence on split systems specifically.
Energy Efficient / Green Systems
No specific evidence in reviews.
Air Conditioning Store
No specific evidence in reviews.
Air Conditioning System Supplier
No specific evidence in reviews.

How it compares

  • Rated 4.1 against a 4.67 average across the 261 new ac installation businesses listed here.
  • Has more Google reviews than 84% of the businesses in this directory.

How we scored this

Ranking Method
Star rating 47
Review volume 89
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

Rating breakdown

5
79
4
5
3
3
2
2
1
21

Common questions

How long from booking to installation?
One customer had an install within one month of deposit during the busiest season (summer). Another did not receive a pre-installation confirmation call. Wait times vary.
Do they clean up after installation?
Most reviews confirm they clean the work area afterward. One customer reported they left excess tubing, ducting, packing and a pellet in the garage and charged extra to remove it.
What happens if the system develops a fault after installation?
Multiple reviews describe slow or no response to fault reports. Customers report waiting weeks for callback, technicians attributing problems to user error, and promised repairs not occurring for months or at all. Warranty claims are reportedly handled dismissively.
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Last updated 2026-08-05