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Complete Refrigeration & Air Perth

Updated 2026-09-05 · 3,210 reviewed · 387 listed · Scored from 59 Google reviews · How we rank ›

4.6(59) 79 composite score See reviews on Google ✓ Google-verified
Commercial & Industrial HVACAir Conditioning System SupplierNew AC InstallationAC Repair & ServicingAir Conditioning ContractorAir Conditioning Store24/7 Emergency Callout
Complete Refrigeration & Air Perth
Location
Cockburn Central
Services
Commercial & Industrial HVAC, Air Conditioning System Supplier, New AC Installation
Reviews
59
Ranking
#64 in Commercial & Industrial HVAC
Best for
Commercial property managers and homeowners seeking reliable emergency response and custom AC solutions.

Core details are sourced from this business's Google Business Profile (checked 2026-09-05). Website-sourced details were fetched 2026-08-05.

What recent reviews say

Most customers praise Complete Refrigeration and Air for rapid response, honest pricing, and dependable work on both commercial and residential AC systems. Several reviews name Joel, Dave, Chester, and Monish as standout staff. A small minority report serious issues: rude treatment, equipment damage, and failure to order parts or follow up on repairs.

The business serves Perth broadly, operates seven days, and handles emergency breakdowns within 24 hours. Their website lists ARCtick certification and claims competitive rates, which aligns with positive reviews on pricing. However, the stark gap between five-star loyalty and one-star complaints about conduct and accountability warrants caution if you encounter initial friction.

Praised for
  • responsive communication
  • fair pricing and transparency
  • reliable service
  • skilled technicians
  • emergency response
  • personalized solutions
Watch-outs
  • rude or dismissive staff on occasion
  • damage to customer property
  • follow-up delays and poor coordination
  • additional charges for repeat visits
responsive-communicationfair-pricingskilled-installersclean-workmanshipprofessional-techniciansquick-turnaroundpunctualpoor-communicationleft-mess
Best for: Commercial property managers and homeowners seeking reliable emergency response and custom AC solutions.
Think twice if: A handful of reviews cite rudeness, property damage, and poor follow-up; weigh early conversations carefully before committing.

Where this business shines

  • Same-day or 24-hour emergency response
  • Fair, transparent pricing
  • Named point of contact model (Joel, Abbey, others)
  • Custom system design, not just off-the-shelf installs

Worth knowing

  • Joel named repeatedly as responsive main point of contact for commercial clients
  • Dave (owner) and Chester mentioned for quality
  • Monish and Michael cited as competent technicians
  • Eve and Shelly in admin
  • Emergency response: 24-hour turnaround documented
  • One negative mentions destroyed vacuum cleaner during service; another cites failure to order parts after visit and lack of staff communication
  • Positive review notes custom smart home integration and overnight install for infant household

What reviews say by service

Commercial & Industrial HVAC
Praised for reliability and honest maintenance advice in long-term asset management roles; one negative reports rudeness and damage.
AC Repair & Servicing
Fast diagnosis and same-day fixes for residential breakdowns; one complaint of parts not ordered and no follow-up.
New AC Installation
Will design bespoke systems and handle complex integrations; praised for politeness during multi-day installs around families.
24/7 Emergency Callout
Consistently described as prompt (within 24 hours); one negative cites failure to follow up after emergency visit.
Air Conditioning System Supplier
Reviews indicate they supply and install; competitive pricing mentioned.
AC Repair & Servicing
Honest diagnosis preferred to quick fixes, but occasionally charged for repeat visits after initial fault.

How it compares

  • Rated 4.6 against a 4.63 average across the 156 commercial & industrial hvac businesses listed here.
  • Has more Google reviews than 75% of the businesses in this directory.

What earned this score?

Ranking Method
Star rating 74
Review volume 77
Review recency 100
Review sentiment 66
Profile completeness 100
Verification 30

Rating breakdown

5
53
4
0
3
0
2
0
1
6

Common questions

Do you offer emergency service outside normal hours?
Yes, your website lists 7-day opening hours and reviews confirm 24-hour emergency response.
Can you design a custom AC system, or do you just install standard units?
Reviews show willingness to design bespoke solutions; one customer notes the team integrated their old ducted system into home automation despite it not being their usual install.
How quickly will someone visit if I call with a breakdown?
Multiple reviews cite same-day or 24-hour turnaround for emergency calls; one customer reports AC repaired within 24 hours of contact.

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Last updated 2026-09-05