Thermelec
Over-the-counter parts sales and routine servicing attract consistent five-star praise for friendly, knowledgeable staff and fair pricing. Technicians like Abdul and Mark arrive promptly, fix jobs quickly, and go beyond scope (replacing roof tiles). However, a significant minority report aggressive phone interactions with a receptionist identified as Pam, who reviewers describe as rude, dismissive, and condescending when handling warranty claims or routine enquiries. This pattern surfaces across multiple reviews and has cost the business repeat customers. While many long-term clients defend the business and credit Pam with organising complex work reliably, first-time callers have encountered hostility that derails the initial contact. Service quality and parts pricing earn trust; interpersonal consistency in customer-facing roles does not.
