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Thermelec

Updated 2026-08-05 · 2,764 reviewed · 342 listed · Scored from 100 Google reviews · How we rank ›

4.2(100) 71 composite score See reviews on Google
New AC InstallationAir Conditioning StoreAir Conditioning System SupplierAir Conditioning Contractor
Thermelec
Services
New AC Installation, Air Conditioning Store, Air Conditioning System Supplier
Reviews
100

What recent reviews say

Most customers praise technicians and spare parts availability, with many noting fair pricing and knowledgeable support. The friction point is phone interactions with one staff member who reviewers describe as rude, aggressive, and condescending, which has prompted several to switch providers despite positive field experiences.

Technicians like Abdul and Mark arrive punctually, finish jobs quickly, and handle rooftop work tidily. The business supplies evaporative cooler parts and runs summer start-ups. Warranty claims can be contentious, and a few customers report repeated failures with the same repaired components.

Praised for
  • friendly and helpful staff
  • knowledgeable about evaporative systems
  • fair and reasonable prices
  • reliable technicians
  • tidy and punctual work
  • good spare parts range
Watch-outs
  • rude and aggressive phone manner from staff member
  • dismissive and belligerent communication
  • warranty handling issues
  • repeated repairs needed for same parts
skilled-installersfair-pricingknowledgeable-advicetidy-ductworkpunctualpoor-communicationresponsive-communication
Best for: homeowners who need evaporative cooler parts and seasonal maintenance
Think twice if: phone communication can be abrupt; get referrals or accept online/email booking if possible

Strengths

  • wide spare parts range at good prices
  • punctual and tidy field technicians
  • knowledgeable about evaporative systems
  • long operating history (owner since 1998)

Worth knowing

  • Technicians named: Abdul, Mark, Neil
  • Summer start-up service offered
  • Technicians replace roof tiles during callouts when broken
  • Phone handling attributed to one staff member, Pam
  • Owner-operated since 1998
  • Parts sourced for evaporative systems

What reviews say by service

AC Repair & Servicing
Technicians punctual and quick; some customers report repeated failures with same components (solenoids, float valves)
Air Conditioning Store
Spare parts range praised as comprehensive; prices described as good and reasonable
New AC Installation
Limited review detail on new installation; one customer paid $770 for a control box but did not proceed

How it compares

  • Rated 4.2 against a 4.67 average across the 261 new ac installation businesses listed here.
  • Has more Google reviews than 83% of the businesses in this directory.

How we scored this

Ranking Method
Star rating 53
Review volume 87
Review recency 92
Review sentiment 52
Profile completeness 100
Verification 30

Rating breakdown

5
72
4
9
3
2
2
1
1
16

Common questions

Do they stock evaporative cooler parts?
Yes; reviews praise their spare parts range and prices. They supply pads, solenoids, float valves, control boxes, and other components.
Are they open seven days a week?
Yes; their Google listing shows opening hours for all seven days.
Can technicians do emergency callouts?
Not stated in reviews. Contact them directly to confirm weekend and urgent availability.
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Last updated 2026-08-05