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Thermelec

Updated 2026-09-05 · 3,210 reviewed · 387 listed · Scored from 101 Google reviews · How we rank ›

4.2(101) 71 composite score See reviews on Google
Air Conditioning System SupplierAir Conditioning StoreNew AC InstallationAir Conditioning ContractorAC Repair & ServicingEnergy Efficient / Green Systems
Thermelec
Location
Malaga
Services
Air Conditioning System Supplier, Air Conditioning Store, New AC Installation
Reviews
101
Ranking
#182 in Air Conditioning System Supplier
Best for
Homeowners needing evaporative cooler parts, maintenance, and repair in Perth willing to visit in-store.

Core details are sourced from this business's Google Business Profile (checked 2026-09-05). Website-sourced details were fetched 2026-08-05.

What recent reviews say

Over-the-counter parts sales and routine servicing attract consistent five-star praise for friendly, knowledgeable staff and fair pricing. Technicians like Abdul and Mark arrive promptly, fix jobs quickly, and go beyond scope (replacing roof tiles). However, a significant minority report aggressive phone interactions with a receptionist identified as Pam, who reviewers describe as rude, dismissive, and condescending when handling warranty claims or routine enquiries. This pattern surfaces across multiple reviews and has cost the business repeat customers. While many long-term clients defend the business and credit Pam with organising complex work reliably, first-time callers have encountered hostility that derails the initial contact.

Service quality and parts pricing earn trust; interpersonal consistency in customer-facing roles does not.

Praised for
  • friendly and helpful staff for parts supply
  • skilled and punctual technicians
  • fair and competitive pricing
  • knowledgeable about evaporative systems
  • proactive roof tile repairs
Watch-outs
  • rude and dismissive phone manner from one staff member (Pam)
  • poor communication and condescension
  • confusion about warranty coverage
  • repeated repairs needed for same issues
fair-pricingskilled-installerspunctualpoor-communicationknowledgeable-adviceprofessional-techniciansresponsive-communication
Best for: Homeowners needing evaporative cooler parts, maintenance, and repair in Perth willing to visit in-store.
Think twice if: Phone booking or enquiry may involve a dismissive interaction; visiting in-person for parts or talking to a technician directly tends to be smoother.

Where this business shines

  • wide range of spare parts in stock
  • experienced technicians; Abdul and Mark named positively
  • fair pricing on parts and labour
  • proactive service (roof tile repairs, summer start-ups organised)

Worth knowing

  • Technicians Abdul and Mark praised for punctuality and thoroughness
  • Pam (receptionist) named in multiple complaints about phone manner; also credited by long-term clients for organising complex work
  • Summer Start-Ups organised and coordinated
  • Technicians have replaced cracked roof tiles beyond standard scope
  • Evaporative system focus distinguishes them from split-system competitors

What reviews say by service

Air Conditioning System Supplier
Spare parts availability and pricing consistently praised; customers note good stock and fair rates.
Air Conditioning Store
Over-the-counter purchasing praised for friendly, knowledgeable staff and range.
AC Repair & Servicing
Technicians arrive early and fix issues quickly; one repeat repair concern about solenoid and float valve.
New AC Installation
Limited direct evidence; mentioned only in service history context.
Energy Efficient / Green Systems
No specific evidence in reviews.

How it compares

  • Rated 4.2 against a 4.65 average across the 349 air conditioning system supplier businesses listed here.
  • Has more Google reviews than 85% of the businesses in this directory.

What earned this score?

Ranking Method
Star rating 53
Review volume 87
Review recency 100
Review sentiment 50
Profile completeness 100
Verification 30

Rating breakdown

5
73
4
9
3
2
2
1
1
16

Common questions

Do you stock evaporative cooler spare parts?
Yes. Thermelec stocks solenoids, float valves, cooler pads, control boxes, and related parts. Reviewers describe the range as wide and prices as fair.
Can I visit in-store to buy parts or get advice?
Yes. The Malaga store is open 7 days and reviewers praise the in-store team as friendly and knowledgeable, especially if you visit rather than phone.
How quickly can a technician visit for a repair?
Technicians (including Abdul and Mark) have been reported arriving within or ahead of scheduled appointment windows. Confirmation calls are made the day prior.
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Last updated 2026-09-05