Core details are sourced from this business's Google Business Profile (checked 2026-09-05). Website-sourced details were fetched 2026-08-05.
Staff answer quickly and treat customers with patience. Technicians (Sef, Seth, Andy) arrive on time, explain work clearly, and leave spaces spotless. Most jobs go smoothly and pricing feels fair. Two recent complaints reveal a gap: when equipment fails or installations go wrong, the team becomes defensive and slow to fix mistakes rather than owning them.
Air conditioning installations and repairs dominate the work praised. Electricians also handle power points, cameras, and site work. Phone staff (Jasmin) earn consistent mention for friendliness and knowledge. One customer waited two months for parts help that never came; another paid hundreds to fix a loud pump installation that staff dismissed as normal.
Not enough recent reviews yet to synthesise a reliable sentiment read for this business.
Over-the-counter parts sales and routine servicing attract consistent five-star praise for friendly, knowledgeable staff and fair pricing. Technicians like Abdul and Mark arrive promptly, fix jobs quickly, and go beyond scope (replacing roof tiles). However, a significant minority report aggressive phone interactions with a receptionist identified as Pam, who reviewers describe as rude, dismissive, and condescending when handling warranty claims or routine enquiries. This pattern surfaces across multiple reviews and has cost the business repeat customers. While many long-term clients defend the business and credit Pam with organising complex work reliably, first-time callers have encountered hostility that derails the initial contact. Service quality and parts pricing earn trust; interpersonal consistency in customer-facing roles does not.
Review evidence is limited. Hi-Temp Services operates from Malaga with published hours across seven days and lists air conditioning installation, repair, servicing, and commercial HVAC among its advertised services.
Last updated 2026-09-05