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Austec Air Conditioning

Updated 2026-08-05 · 2,764 reviewed · 342 listed · Scored from 157 Google reviews · How we rank ›

4.4(157) 79 composite score See reviews on Google ✓ Google-verified
New AC InstallationAC Repair & ServicingDucted Air ConditioningSplit System Air ConditioningCommercial & Industrial HVACEnergy Efficient / Green SystemsAir Conditioning StoreAir Conditioning System SupplierAir Conditioning Contractor
Austec Air Conditioning
Services
New AC Installation, AC Repair & Servicing, Ducted Air Conditioning
Reviews
157

What recent reviews say

Most customers praise Austec for punctual, professional service and approachable staff who explain work clearly. Technicians Yue and James are named repeatedly for thorough cleaning, testing, and communicating via photos. Long-term clients highlight 20-year relationships and reasonable pricing. However, a handful report receiving wrong parts, inconsistent problem diagnosis across visits, and unresolved complaints when services underdelivered.

Strengths centre on reliability for routine servicing and repairs of split and evaporative systems. Weakness emerges in complex ducted diagnoses and accountability when initial assessments prove incorrect. The business claims RTA licensing since 1984 and operates across Perth metro.

Praised for
  • punctual and friendly staff
  • thorough professional service
  • clear communication and photo updates
  • reasonable pricing
  • experienced named technicians (Yue, James)
Watch-outs
  • wrong parts ordered or delivered
  • incomplete or inconsistent diagnoses
  • poor follow-up on complaints
  • service quality variable across technicians
punctualfair-pricingskilled-installersresponsive-communicationprofessional-techniciansclean-workmanshipknowledgeable-advicepoor-communicationmissed-appointments
Best for: Homeowners seeking reliable routine servicing and split-system maintenance from experienced technicians.
Think twice if: Ducted system issues or complex diagnoses; some customers report inconsistent findings and slow complaint resolution.

Strengths

  • 40-year operating history (claimed since 1984)
  • named experienced technicians with strong reviews
  • transparent communication with photo updates
  • open 7 days per week

Worth knowing

  • Technician Yue praised for testing, diagnosis, and photo documentation
  • Technician James praised for neat, thorough cleaning of multiple units
  • Long-term client relationship mentioned (20 years)
  • Text reminders sent before appointments
  • Office staff coordinate parts ordering and scheduling
  • One complaint: wrong grill ordered, ordered twice with conflicting diagnoses
  • One complaint: ducted service invoice charges for work not performed; follow-up complaint unanswered

What reviews say by service

AC Repair & Servicing
Praised for prompt diagnosis and friendly service on split and evaporative units; some complaints of incomplete ducted diagnoses.
New AC Installation
Positive feedback on parts replacement and refurbished system repair within one week at reasonable cost.
Ducted Air Conditioning
Mixed: one customer felt service was filter-cleaning only despite invoice claiming full check; zone fault undiagnosed; follow-up unanswered.

How it compares

  • Rated 4.4 against a 4.65 average across the 181 ac repair & servicing businesses listed here.
  • Has more Google reviews than 89% of the businesses in this directory.

How we scored this

Ranking Method
Star rating 62
Review volume 95
Review recency 100
Review sentiment 64
Profile completeness 100
Verification 30

Rating breakdown

5
124
4
9
3
0
2
5
1
19

Common questions

Are they available for emergency service?
Yes, their website lists emergency service as available.
Do they operate on weekends?
Yes, their Google profile shows they are listed as open 7 days per week.
Will they take photos of work done?
Yes, multiple reviews note that technicians take pictures and walk customers through what they have done.
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Last updated 2026-08-05