Damien and the team deliver responsive, honest service at competitive rates. Customers consistently praise prompt turnaround, fair pricing, and straightforward explanations of faults. One reviewer saved over $15,000 by getting a second opinion on a ducted system problem; another paid $149 for a service another company quoted $1,400 for.
Brett and Jarrad turn up on time, fix evap systems efficiently, and explain the work clearly. Two reviews flag high parts costs and one mentions poor handling of a mistake, but the bulk of feedback emphasises trust, straightforward pricing, and willingness to fit emergency calls during peak season.
Ford & Doonan earn consistent praise for responsive sales consultants who guide customers through design options, and installation crews who arrive on time, work cleanly, and explain systems clearly. Service staff (Chad, Kaz) are noted for thorough work and detailed reporting. Weakness appears in post-installation problem resolution: two customers hit obstacles (ductwork over a manhole, higher-than-expected power bills) and found the company slow to compensate or inflexible in its final offer. Named staff include Tom Manion (sales/consultation), Marc, Chad, Kaz, Eleonor (coordination), Bruce, Josh, and Steve (after-sales). The company installs Panasonic and reverse-cycle units with smart zoning (Advantage Air, MyAir). Most jobs completed on time or within three weeks; one installation took a full day (7am to 3pm). Dust during ducted installs is substantial.
Not enough recent reviews yet to synthesise a reliable sentiment read for this business.
Last updated 2026-08-05